Hilead help center

Answers for the work between signal and reply

Search setup, targeting, campaigns, deliverability, LinkedIn, and account questions. Every topic below has a real answer and a next step.

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Getting started

Set up the workspace and turn your market into a first audience.

Where should I start after creating an account?

Start with your website and ideal customer profile. Hilead uses that context to prepare your workspace, then you can review the suggested audience, tighten the targeting rules, and decide which signals should make a lead worth contacting.

What is an audience in Hilead?

An audience is a reusable definition of the companies and people you want to reach. It combines account criteria, buyer roles, exclusions, and optional buying signals so discovery, scoring, and campaigns work from the same targeting logic.

Can I try Hilead before choosing a paid plan?

Yes. Create the workspace, complete onboarding, and use the trial to validate the workflow with your own market. Pricing depends on the plan, prospect volume, connected accounts, and enrichment usage.

Leads, audiences & signals

Find the right buyers and understand why each lead is prioritised.

How does Fit × Intent scoring work?

Fit measures how closely a lead matches the audience you defined. Intent measures the strength and freshness of observable buying signals. Hilead keeps the two ideas separate, then combines them into a priority score with the underlying reasons visible on the lead.

Which buying signals can Hilead track?

Hilead covers person- and company-level events such as job changes, hiring movement, funding, technology changes, executive priorities, and relevant public engagement. Availability and refresh cadence depend on the source, and old signals lose weight as they become stale.

Should I enrich every lead I discover?

Usually no. Qualify company fit, role, and timing first, then spend enrichment credits on the leads you can realistically contact. This keeps the cost per usable contact lower and prevents unqualified records from entering campaigns.

Campaigns & outreach

Build sequences, coordinate channels, and keep replies in one workflow.

What should I check before launching a campaign?

Confirm the audience and exclusions, review the sender accounts, render every variable, verify stop conditions, and keep the first batch small enough to inspect. A campaign should have one clear audience, one message hypothesis, and a measurable outcome.

Can a sequence combine email and LinkedIn?

Yes. Multi-channel sequences can coordinate email, LinkedIn actions, delays, and manual tasks. Give each channel a different job and make sure a reply, opt-out, bounce, or manual pause stops every pending action for that person.

How should I write follow-ups?

Each follow-up should add a useful reason to respond: new evidence, a clearer question, a relevant example, or a different route. Avoid a chain of empty reminders and measure qualified outcomes by step rather than total sends alone.

Email & deliverability

Protect domains, connect senders, and diagnose placement problems.

What must be configured before cold email sending?

Use a dedicated outreach domain, authenticate it with SPF and DKIM, publish a DMARC policy, connect the mailbox, and test the final From address. Authentication is necessary, but list quality, complaints, replies, and sending patterns still affect placement.

How quickly should I increase sending volume?

Ramp gradually and watch real replies, bounces, complaints, and placement. New domains and mailboxes should begin with a small number of relevant messages. Increase only when the underlying metrics remain healthy; reducing volume is safer than pushing through a decline.

Why are messages bouncing or landing in spam?

Check authentication, domain reputation, recent volume changes, verification status, mailbox-provider errors, and the relevance of the audience. Separate hard bounces from temporary failures, suppress bad addresses immediately, and fix targeting before changing copy at random.

LinkedIn & extension

Use LinkedIn context, import searches, and enrich selected profiles.

What can the Hilead browser extension do?

The extension connects LinkedIn research to Hilead. From supported search and profile pages, you can select prospects, reveal available contact data, and send qualified leads into an audience instead of rebuilding the same list by hand.

How do I turn a LinkedIn search into a lead list?

Define the search around your ICP, open the Hilead panel, select the relevant results, and enrich only the profiles that pass qualification. Review the final list before adding it to an audience or campaign.

What should a LinkedIn connection message contain?

Use a genuine professional context that helps the recipient recognise why you are reaching out. Keep the request low pressure, avoid manufactured familiarity, and do not compress a cold sales pitch into the invitation note.

Account, billing & team

Understand plans, credits, workspaces, and where to get support.

What changes between Hilead plans?

Plans primarily change monthly prospect volume, included enrichment credits, connected sending capacity, team access, and support. The pricing configurator shows the current allowances and lets larger teams size a plan around their workflow.

What are enrichment credits used for?

Credits pay for contact-data lookups such as verified email addresses and phone numbers. Discovery and scoring can happen before enrichment, so you can reserve credits for qualified prospects rather than every profile in the search universe.

How do I contact Hilead support?

Use live chat inside the Hilead app for product and account questions, or email [email protected]. Include the workspace, affected page, expected result, and a screenshot when it helps reproduce the issue. Never send passwords or mailbox credentials.

Still blocked? Talk to a person.

Use live chat inside Hilead for product and account questions, or email the team with the workspace, affected page, and expected result.

Open Hilead chatEmail [email protected]

Never include passwords, mailbox credentials, or API keys.