Legal documents

• Terms of Service

  The binding agreement between you and Hilead Ltd governing your use of the Service.

  Everyone

• Privacy Policy

  How we collect, use, share, and protect personal data — under UK GDPR, EU GDPR, and CCPA/CPRA.

  Everyone

• Refund Policy

  When refunds apply, exceptional circumstances, and how chargebacks are handled.

  Everyone

• Cookie Policy

  Cookies and similar tracking technologies we use, by category, and how to manage your preferences.

  Everyone

• Sending Policy

  Rules that apply to all communications sent through Hilead — lawful sending, targeting, content, deliverability.

  Customers

• Data Processing Addendum

  DPA between Hilead Ltd (processor) and customers (controllers) — security, breaches, international transfers.

  Customers

• Subprocessors

  Current list of subprocessors used by Hilead — purpose, location, and links to their data protection terms.

  Customers

• Legal Notice

  Company information required by the UK Companies Act 2006 and the EU E-Commerce Directive.

  Everyone

• Vulnerability Disclosure Policy

  How to report security vulnerabilities to Hilead, scope, safe harbour, and what researchers can expect.

  Researchers

Need a counter-signed copy of the DPA, a SIG Lite / CAIQ questionnaire response, or a tailored summary of our compliance posture? Email hello@hilead.coand we’ll respond within 5 business days.

Hilead Ltd
71-75 Shelton Street, Covent Garden
London WC2H 9JQ, United Kingdom